FAQs

❓ Frequently Asked Questions (FAQs)

🚚 Delivery Areas

Q: Which suburbs do you deliver to?
We currently offer local delivery to the below postcodes:

  • 4300
  • 4306
  • 4110

Q: Do you deliver outside these suburbs?
At this time, we only deliver to the suburbs listed above. If you are located outside these areas, we are unable to process your order.


💰 Delivery Pricing

Q: How much does delivery cost?

  • Orders of $30 or more: FREE delivery
  • Orders under $30: $10 delivery fee

🔄 Returns & Refunds

Q: Can I return a product?
Yes, we accept returns on eligible products within 7 days of delivery, provided they are:

  • Unopened and in original packaging
  • In resalable condition
  • Accompanied by proof of purchase (order number or receipt)

Q: Can I return refrigerated or frozen products?
No. Due to food safety regulations, we cannot accept returns or offer refunds on refrigerated or frozen products. This includes:

  • Frozen vegetables, snacks, and ready‑to‑eat meals
  • Refrigerated dairy products (paneer, yogurt, ghee, etc.)
  • Frozen meats and seafood
  • Any other temperature‑sensitive items

All sales of refrigerated and frozen products are final.

Q: What if my order arrives damaged, defective, or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product
  • A brief description of the issue

Once reviewed and approved, we will provide a replacement or full refund.

Q: Are there items that cannot be returned?
Yes, the following items are non‑returnable:

  • Opened food products
  • Products past their expiry date
  • Items marked as final sale or clearance

📦 How to Initiate a Return

Q: How do I request a return?
Please visit our contact us and provide:

  • Your order number
  • Reason for return
  • Photos of the product (if applicable)

Our customer service team will respond with return authorization and instructions.
Email us: spicein.com.au@gmail.com


💳 Refunds

Q: How long does it take to process a refund?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.

Q: Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, damaged product, etc.).

Email us: spicein.com.au@gmail.com

 

*⚠️ Conditions & Exceptions

Same-day delivery is subject to the following operational conditions:

🌦️ Weather & Traffic

  • Delivery may be delayed due to heavy rain, flooding, storms, extreme heat, or road closures
  • We monitor local alerts and will notify you if your order is impacted

📦 Stock & Volume

  • Applies only to in-stock items
  • Bulk orders or fragile items may be rescheduled for next-day delivery

🛠️ Operational Exceptions

  • Courier delays, system outages, or unforeseen events may affect delivery timing
  • We’ll notify you immediately if your order is affected

📍 Zone Enforcement

  • Delivery is strictly limited to the suburbs listed above
  • Orders outside these zones will not be processed

📞 Still Have Questions?

If you have any questions about delivery, returns, or refunds, please contact us and our team will be happy to assist you.
Email us: spicein.com.au@gmail.com